Delivering Happiness - How to sky-rocket your profits by making people go 'wow!'...
Wednesday, 25 May 2011 14:46 | 
Written by Vanessa Lanham-Day | 
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There are a lot of people in your industry doing what you, fighting for your clients and your money. When was the last time you REALLY looked at your customer service? What do you customer actually say about you to their friends (have you ever checked?)– is that helping or sabotaging your business?
The most frustrating thing is that delivering customer service does not mean having to spend £000s on clever schemes and people, it's about attention to the small things and doing things that your competitors don’t or won’t do.
At our next monthly Entrepreneur's Circle meeting in the Guildford and Dorking areas in June (20th & 21st) we will give you real practical easy to action tools that can make a REAL difference to what you do, how you do it and most importantly to how your customers feel about you
Would a whole bunch of your customers talking about what an amazing service they got from you be useful???
Looking forward to seeing you in June; we have some brilliant local business owners coming down and I am looking forward to working with a great group of forward thinking business owners who really want to take a big leap forward together.
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WHAT PEOPLE SAY...
Thank you so much for involving me in the circle...the best thing I have done for years. You will have a member in me for life!
Keith Thomas, Sightline.
Simply the most proactive and productive morning of the month. Nuggets to turn into actions that will make a difference to my business.
Karen Skidnore, WebTech Club
I was impressed by the passion and delivery of Vanessa when I attended a meeting of the Entrepreneur's Circle. Vanessa pays enormous attention to detail and takes time to make everyone personally welcomed. The Entrepreneurs Circle offers something different with lots of mentoring, coaching and the sharing of experiences with other entrepreneurs and business owners.
Ian Morgan, Regional Director, Business Over Breakfast
Vanessa is as dynamic as ever and the ideal person to lead the Entrepreneur's Circle, spur you into action and help you focus on what is important in your business. Open minded and responsive, Vanessa's marketing background gives her the tools to think outside of the ordinary and challenge convention.
Tim Ostle, Charterhouse Club
Vanessa's enthusiasm plus high energy creates a very positive atmosphere. She is very effective at influencing people to think through their business challenges and options.
Lyn Etherington, Cape Consulting
GET IN TOUCH
CALL: 01483 426577
EMAIL: vanessa@cproject.co.uk
